Job Description

Sr. Technical Delivery Manager

Why WWT

At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients.

Founded in 1990, WWT is a global technology solutions provider leading the AI and Digital Revolution. WWT combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for organizations around the globe. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps clients and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.

With over 12,000 employees across WWT and Softchoice and more than 60 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 14 years in a row by Fortune and Great Place to Work® for its unique blend of determination, innovation and creating a great place to work for all.

Want to work with highly motivated individuals on high-performance teams? Join WWT today!

What is the Solutions Consulting & Engineering Team and why join?

Solutions Consulting & Engineering is an organization that is customer-focused and solutions-led. We deliver end-to-end and emerging solutions to drive customer satisfaction and increase profitability and growth. Our world-class management consulting, delivery excellence, and engineering brilliance enable our success. We embody the OneWWT mindset by bringing the right talent at the right time from anywhere within WWT to solve our customer's problems. Our goal is to bring together business acumen with full-stack technical know-how to develop innovative solutions for our clients' most complex challenges.

What will you be doing?

The Senior Technical Delivery Manager is key to delivering high-value solutions to our customers and establishing long-term beneficial partnerships based on trust and performance. As the primary liaison between the customer and the WWT delivery team, the senior technical Delivery Manager must be able to develop, communicate, and oversee complex solutions for customer teams that include individual contributors to C-level executives.

Responsibilities:

• Contract Management ?- Develop and negotiate contracts. Ensure all contract deliverables are met within the timelines specified in the Statement of Work.

• Customer Liaison ?- Responsible for customer engagement and client service as the primary point of contact for the senior executive leaders. Drive QBRs, establish trusted advisor relationships, and drive strategic direction based on business outcomes.

• Team Liaison ?- Serve as a liaison between the delivery team and sales. Remove roadblocks for the team as needed.

• Define/Ensure customer success ?- Collaborate with the customer to define project/program success criteria and business outcomes. Review progress toward those outcomes regularly by determining specific metrics the team should gather and report. Hold teams accountable for achieving business outcomes.

• Risk Management ?- Ensure project risks are identified, mitigated, tracked, and communicated with the customer. Coordinate dependencies and assess risks across multi-team engagements (if applicable).

• Project Delivery ?- Oversee multiple engagements and/or workstreams of large-scale programs and drive continuous improvement, growth, team success, and customer value.

• Consultative Technology Advisor - Work with the customer, sales, and multiple service lines to bring an advisory level of value to drive long-term partnerships, growth, and business outcomes based on technology and the WWT services catalog. Facilitate innovation and thought leadership.

• Business Development/Growth - Collaborate with sales and the customer on opportunities and growth of the partnership with customers. Drive pipeline based on success in delivery thought leadership, and strategic partnering.

Qualifications

• Minimum of 5 - 8+ years of Technology Consulting experience with leading firms

• 7 - 10+ years of business experience?

• Experience providing strategic direction, customer, and outcome-focused solutions

• Demonstrated ability to oversee teams to deliver outcomes and high-quality delivery efforts.

• Demonstrated experience working with geographically dispersed (global) teams

• Experience as a Client Partner on?technology-oriented?projects and programs

• Proven?track record?of working with subject matter experts, consultants, professional services,?sales,?IT, operations, and others?to maximize client value?

• Understanding of project management practices?

• Experience developing business cases and ROI analysis for technology initiatives

• Experience developing, negotiating, and managing SOWs

• Bachelors, Masters, or MBA degree preferably?

Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base pay range for this position is $150,000.00 to $190,000.00 annually. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that are not included in the base pay.?

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

• Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program

• Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement

• Paid Time Off: PTO and Sick Leave (starting at 20 days per year) & Holidays (10 per year), Parental Leave, Military Leave, Bereavement

• Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program

We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All!

If you have any questions or concerns about this posting, please email [email protected].

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WWT will consider for employment, without regard to disability, a disabled applicant who satisfies the requisite skill, experience, education, and other job-related requirements of the job and is capable of performing the essential requirements of the job with or without reasonable accommodation. World Wide Technology is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or other characteristics protected by law. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please call 1-800-432-7008 and ask for Human Resources.

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