Job Description

One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (NYSE: UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 300 corporation, annual revenues were $15.8 billion in 2024. During the year, UHS was again recognized as one of the World’s Most Admired Companies by Fortune; and listed in Forbes ranking of America’s Largest Public Companies.  Headquartered in King of Prussia, PA, UHS has approximately 99,000 employees and continues to grow through its subsidiaries. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located all over the U.S. States, Washington, D.C., Puerto Rico and the United Kingdom.

The Corporate Information Services Department is seeking a dynamic and talented Senior Clinical Informaticist – Artificial Intelligence.

The Senior Clinical Informaticist – Artificial Intelligence (AI) acts as the Product Manager for a portfolio of clinical AI-enabled solutions owning full lifecycle from problem definition and discovery through deployment, adoption, and value realization.

Participates in the design, build, testing, support, maintenance and troubleshooting of assigned software applications and systems, with accountability for prioritization, roadmap development, and measurable outcomes.  Serves as a liaison between customers, Information Services staff and vendors for clinical software support issues, while acting as the single-threaded owner responsible for solution success.  Provides clinical guidance for the development of healthcare technology, both clinical and business as appropriate, ensuring solutions are aligned to strategic priorities and delivery measurable operational and clinical impact.

Key responsibilities include:

Leads:

• Leads cross-functional AI workstreams to identify EMR enhancement opportunities and drive solutions.
• Owns the AI and clinical product roadmap for assigned domains, including prioritization and sequencing of initiatives.
• Recommends prioritization decisions in partnership with clinical, operational, and technical stakeholders.
• Mentors staff to maintain a high standard of content and consistency while acting as a professional role model.
• Mentors/trains other members of the team in performance of their duties to ensure quality performance.
• Provides technical support and guidance to other team members as required.
• Develops efficient workflow and processing for end users.
• Acts as IT Clinical management liaison to other IT departments as well as Corporate and Facility leadership and stakeholders.

Communicates:

• Develops and communicates product vision, roadmap, and value narrative to executive stakeholders
• Communicates and provides rationale for decisions to other UHS corporate and facility staff.
• Identifies educational needs and collaborates with education team to design and implement end user education.
• Provides mechanisms for soliciting ongoing feedback from users and responds and follows-up with concerns in a timely manner.
• Keeps management well informed of activities, needs, problems.
• Develops and maintains communication flows that exceed customer expectations.
• Develops strategies and tools to assess competency of workforce with particular emphasis upon clinical staff.
• Provides expert knowledge of appropriate clinical design strategies to achieve or solve identified organizational needs.
• Assures systems development and maintenance.
• Acts as resource for key decision makers by organizing relevant information and defining alternatives.

Plans:

• Plans, facilitates, and evaluates improvements to operational workflow and processes in collaboration with facility clinical leadership.
• Leads product discovery activities including workflow observation, user interviews, and data analysis.
• Maximizes effectiveness of applications by understanding available functionality, options and possible alternatives for software in production.
• Formulates reports, collects and analyzes data to identify trends that improve organizational performance and clinical outcomes.
• Develops and makes recommendations to modify policies and procedures impacted by information systems.
• Maintains a current knowledge of trends and issues in healthcare, clinical practice, healthcare informatics and Joint Commission standards.
• Articulates how new technology will impact current processes and procedures for the organization.
• Participates in strategic and tactical planning for clinical application development, reporting and enhancement with management staff.
• Coordinates activities with IT management.
• Maintains a positive relationship with facility personnel.

Other Duties:

• Adheres to UHS Project Management standards and Change Control processes.
• Provides on call after hours support for urgent issues as required.

Knowledge:

• Bachelor’s degree with 5 years successful experience as a systems user representative or analyst.
• Minimum 5 years’ experience with clinical information systems. Minimum 3 years Cerner Millennium experience required.
• Minimum 2 years in healthcare environment experience required, as a clinician preferred.
• Experience should include 1 year working in a health care environment in a clinical role.
• Experience leading projects and directing the efforts of multiple people is preferred.
• Product management fundamentals including backlog management, roadmap development, and value-based prioritization.
• Experience translating ambiguous clinical or operational problems into deployable technical solutions.
• Experience defining success metrics, KPIs, and outcome measures for digital health or AI solutions.
• Working knowledge of clinical system application design, development, implementation, enhancement, support methods and practices.
• Working knowledge of project management methodology, change control, quality and system performance methods and metrics.
• Working knowledge of clinical practices and workflows performed in a healthcare setting.

Skills:

• Ability to work with end users to determine software specifications and process improvement workflows.
• Ability to create system documentation, project documents, education materials, reports and presentations.
• Language proficiency in English, with excellent written and verbal skills.
• Strong analytical and statistical skills and interpretive abilities.
• Critical thinking and problem-solving abilities.
• Ability to act independently and complete projects from beginning to end with minimal supervision.
• Professional demeanor with excellent communication and interpersonal skills to effectively interact with all levels of staff on clinical and information technology matters.
• Excellent organizational skills and ability to manage multiple projects.
• Ability to provide clinical review for projects to ensure a high level of usability of system functionality is achieved.

License or Registration Requirements: Active Clinical license or Informatics Certification. Additional IT or Clinical certifications or credentialing is preferred.

Training:  Ongoing training required to keep jobs skills current.

Travel Requirements: Up to 25% depending on projects.

This opportunity provides the following:

• Challenging and rewarding work environment
• Growth and development opportunities within UHS and its subsidiaries
• Competitive Compensation
• Excellent Medical, Dental, Vision and Prescription Drug Plan
• 401k plan with company match
• Generous Paid Time Off

*UHS is a registered trademark of UHS of Delaware, Inc., the management company for Universal Health Services, Inc. and a wholly-owned subsidiary of Universal Health Services, Inc. Universal Health Services, Inc. is a holding company and operates through its subsidiaries including its management company, UHS of Delaware, Inc. All healthcare and management operations are conducted by subsidiaries of Universal Health Services, Inc. To the extent any reference to "UHS or UHS facilities" on this website including any statements, articles or other publications contained herein relates to our healthcare or management operations it is referring to Universal Health Services' subsidiaries including UHS of Delaware. Further, the terms "we," "us," "our" or "the company" in such context similarly refer to the operations of Universal Health Services' subsidiaries including UHS of Delaware. Any employment referenced in this website is not with Universal Health Services, Inc. but solely with one of its subsidiaries including but not limited to UHS of Delaware, Inc.

UHS is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at UHS via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of UHS. No fee will be paid in the event the candidate is hired by UHS as a result of the referral or through other means.

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

We believe that diversity and inclusion among our teammates is critical to our success.

Notice

At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skillset and experience with the best possible career path at UHS and our subsidiaries.  We take pride in creating a highly efficient and best in class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. The recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc. If you are suspicious of a job posting or job-related email mentioning UHS or its subsidiaries, let us know by contacting us at: or 1-800-852-3449 .

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