Our client, a regional law firm, is seeking a Help Desk Technician to provide front-line technical support for attorneys and staff. This role is responsible for troubleshooting hardware, software, and mobile devices, supporting video conferences via Teams and Zoom, maintaining equipment inventory, and documenting all activity in the firm's ticketing system. This is an excellent opportunity for a proactive and service-oriented IT professional to join a respected law firm and support a collaborative, fast-paced environment.
Hybrid: 3 Days Onsite / 2 Days Remote
Responsibilities:
Maintain and track equipment inventory.
Support video conferencing technologies (Teams, Zoom).
Provide occasional shift coverage or extended hours as needed.
Document support activities and resolutions in the ticketing system.
Travel periodically to other firm offices and for office build-outs/expansions.
Provide day-to-day support for desktops, laptops, printers, and mobile devices.
Troubleshoot Microsoft Windows 11, Microsoft 365 (Outlook and Word), and iManage (strongly preferred).
Qualifications:
Minimum 3–5 years of hands-on experience in IT support or help desk roles.
Aptitude for learning new tasks and adhering to established procedures.
Excellent written and verbal communication skills with strong interpersonal ability.
Strong documentation skills; ability to work both independently and in a team environment.
Prior experience in a law firm or professional services environment preferred.
Associates' or Bachelor's degree in Information Systems or related field, or equivalent work experience, preferred – certifications would be a plus.
Valid driver’s license, insurance and reliable transportation (e.g., position is not commutable by public transportation)
Benefits & Perks:
Comprehensive Benefits Package (Medical, Dental, Vision and more)
**Please Note: Applicants must have stable tenure via employment history as temporary, contract/consulting or freelance work will not be considered**
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