Job Summary: As a Guest Service Representative, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a seamless check-in and check-out experience. Your role will involve handling reservations, addressing guest inquiries, and resolving any issues that arise during their stay. Your professionalism, communication skills, and commitment to guest satisfaction will be key to creating a memorable experience for our visitors.

Key Responsibilities:

• Guest Check-In/Check-Out:
  • Welcome guests upon arrival with a warm and friendly attitude.
  • Efficiently process guest check-ins and check-outs, ensuring all necessary information is accurately recorded.
  • Provide guests with information about hotel facilities, services, and local attractions.
• Reservation Management:
  • Handle reservations and cancellations, including modifications and special requests.
  • Manage room assignments and ensure that guests are accommodated according to their preferences.
• Guest Relations:
  • Address and resolve guest complaints or concerns promptly and professionally.
  • Assist with special requests, such as room upgrades, additional amenities, or transportation arrangements.
• Communication and Coordination:
  • Communicate effectively with housekeeping, maintenance, and other hotel departments to ensure guest needs are met.
  • Provide clear and accurate information to guests about hotel policies and procedures.
• Administrative Duties:
  • Maintain accurate records of guest interactions, transactions, and feedback.
  • Process payments and handle credit card transactions securely.
• Safety and Security:
  • Ensure the safety and security of guests and hotel property by following established procedures.
  • Report any suspicious activities or safety hazards to management and/or the appropriate authorities.
• Team Collaboration:
  • Work collaboratively with other team members to maintain a high standard of service and operational efficiency.
  • Participate in training and development programs as required
• Miscellaneous:
  • Performs all other job-related duties as assigned

Qualifications:

• High school diploma or equivalent
• Two (2) years of previous experience in a customer service or hospitality role, preferably in guest relations
• Ability to get and maintain SNHD Health Card
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to handle multiple tasks and work effectively under pressure.
• Proficiency in using computer systems and hotel management software.
• A positive, professional demeanor and a passion for providing exceptional guest service.

Working Conditions:

• Ability to work various shifts is required, including evenings, weekends, and holidays.
• Requires standing for extended periods and lifting of light to moderate weight items.
• Exposure to a busy front desk environment with frequent guest interactions.

Benefits:

• Full Time employees can sign up for medical, dental, vision, life, & disability benefits after 30 days of employment.
• All employees are eligible for 401K after 6 months of employment during their quarterly enrollment period.
• Paid Time Off available after 90 days of employment.

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