Job Description

Aviata Health Group is looking for a Director of Patient Experience to join our family!
Customer service role - Friday from 11am-7pm.
Before a resident arrives at our center, our Customer Service Concierge will ensure a smooth transition into our care. We recognize that it's the little things that make a big difference in reducing stress and enhancing customer satisfaction during this emotional time. With our Customer Service Concierge Program, we strive to help new patients feel welcome and at ease from the very beginning.
Benefits
Get paid in advance with us: We offer access to your earned but unpaid wages, or we pay bi-weekly.
Pay rate: Competitive. Additional holiday pay and overtime hours may apply.
Access to online learning 24/7: Use it for free to help satisfy your state specific licensure requirements.
Phone and auto discounts: Up to 20% on employee personal wireless accounts and auto rentals through designated vendors.
Health insurance for the entire family!
Customer Service Program Responsibilities
Ensures rooms are ready and equipped for patient needs.
Prepares staff for patient arrival, including communication of special conditions or requirements.
Greets new patients and their families and assists through the admissions process.
Facilitates introductions to caregiver staff and departments.
Conduct a post-admission satisfaction survey to evaluate the initial days of the stay and promptly address any questions or concerns.
Provides daily concierge check-ins for the first few weeks of the stay to ensure satisfaction and confirm that any requests are met.
Companionship and conversation.
Required Qualifications
High School diploma or GED.
Must be 18 years of age.
Customer service oriented.
Ability to read and communicate at an adequate level to essential job duties.
Ability to treat and care for seniors and their property with dignity and respect.
Ability to communicate with clients in a friendly and congenial manner.
Ability to read and write in English.
About The Company
We strive to create an environment where people feel safe, heard, and understood. Our leadership teams embrace our "people first" philosophy.
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Job Tags

Bi-weekly pay,

Similar Jobs

Bath & Body Works

Retail Supervisor-COMMONWEALTH CENTRE Job at Bath & Body Works

Mondo

Email Marketing & Automation Job at Mondo

...Apply now: Email Marketing & Automation Specialist, location is Remote. The start date is Early February for this 6 month contract position. Job Title: Email Marketing & Automation Specialist Location-Type: Remote Start Date Is: Early February Duration:...

Arkema

I & E Technician Job Job at Arkema

...Responsibilities: Perform electrical maintenance in a manufacturing facility. Install, troubleshoot, and repair high, medium, and low voltage electrical systems. Install, troubleshoot, and repair instruments, software, and hardware used to control processes in a...

New York State Department of Civil Service

Data Analyst 4 Job at New York State Department of Civil Service

...the success of these modernization efforts. Duties The Data Analyst 4 duties in the office of Strategic Planning and Innovation will... ...wide reports. Manage staff in the preparation of data for internal and external requests. Oversee staff in the development of...

DSI Security Services

Security Supervisor - Healthcare Job at DSI Security Services

...DO WHAT YOU SAY YOU WILL DO. The staff at DSI Job Skills / RequirementsDSI is growing, again! We are hiring a Healthcare Security Supervisor in Granbury, TX. Come join a diverse and inclusive team that believes in providing excellent customer service and knows...

Director of Patient Experience Job at Aviata Health Group, Tampa, FL

Z0FhTHRMS0d4QVFCYVhFVlJZMGhFRmhR