Job Description

Job Title: Concierge

Location: Balance Assisted Living and Memory Care, Lodi, CA

Position Type: [Full-Time/Part-Time]

About Us:

At Balance Assisted Living and Memory Care, we are dedicated to enhancing the quality of life for our residents. Located in Lodi, CA, we provide compassionate care in a warm, supportive environment. We are currently looking for a friendly, dependable Concierge to join our team. If you enjoy making a positive impact and providing outstanding customer service, we want you to be part of our team!

Position Summary:

The Concierge is responsible for greeting visitors, managing incoming calls, and overseeing the intercom and alarm systems. This position also supports various clerical and administrative functions, ensuring the smooth operation of the front desk. The Concierge will be the first point of contact for residents, guests, and staff, helping maintain a welcoming and professional atmosphere.

Key Responsibilities:

• Provide continuous front desk coverage during assigned hours.
• Answer all incoming phone calls and direct them to the appropriate staff member.
• Greet and assist residents, visitors, and healthcare professionals in a friendly, professional manner.
• Maintain accurate records of resident sign-in/sign-out and monitor visitors.
• Monitor the resident call system and alert staff when assistance is needed.
• Ensure the lobby and reception areas are clean, neat, and welcoming.
• Assist with clerical duties including typing, filing, payroll, and other office tasks as needed.
• Maintain inventory control of office supplies and equipment.
• Act as a liaison between residents, staff, and the community, ensuring high satisfaction and effective communication.
• Follow emergency protocols and assist with resident transfers in the event of a safety or emergency situation.

Qualifications:

• Fluent in English (reading, writing, speaking).
• Excellent verbal communication and customer service skills, with a pleasant phone manner.
• Typing speed of 40-45 WPM and proficiency in basic computer operations.
• Strong organizational skills and the ability to handle multiple tasks effectively.
• Ability to work independently with minimal supervision.
• Professional, mature demeanor with a commitment to supporting the philosophy of the facility.
• Must be at least 18 years old.
• Required: TB certificate, First Aid and CPR certifications, fingerprint clearance, and criminal background check.
• Previous experience in clerical work or customer service preferred.

Why Join Us?

• Competitive pay and benefits.
• Supportive, team-oriented environment.
• Opportunity to make a meaningful difference in residents’ lives.
• Flexible scheduling to meet work-life balance.

If you're a detail-oriented, self-motivated individual who enjoys working in a dynamic, customer-focused role, we would love to meet you! Apply today to become a Concierge at Balance Assisted Living and Memory Care in Lodi, CA.

How to Apply:

Balance Assisted Living and Memory Care is an equal opportunity employer.

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