Call Center Agent (Remote) Job at Recruiting Lion Solutions, Dallas, TX

aEFhRHNiZUJ6ZzhMYW5RY1I0Z2hIMTlVS3c9PQ==
  • Recruiting Lion Solutions
  • Dallas, TX

Job Description

This is a remote position.

CALL CENTER AGENT
CUSTOMER SERVICE (REMOTE OMNICHANNEL)

Recruiting Lion Solutions is searching for talented Call Center Agents ready to deliver exceptional service in the fast-paced world of telecommunications. This fully remote role supports a major telecom provider and requires someone who thrives in a dynamic environment where every call, chat, and email is an opportunity to create a positive customer experience. If you’re dependable, tech-savvy, and passionate about helping people, this is your chance to shine.

 

What You’ll Do

  • Handle inbound/outbound calls, email, chat, and omnichannel customer interactions with professionalism and empathy.
  • Deliver outstanding customer service while resolving account inquiries, login issues, access problems, and general troubleshooting needs.
  • Answer billing questions, help customers understand charges, and process account updates.
  • Provide light upselling when appropriate by identifying customer needs and recommending available services.
  • Maintain accurate and detailed documentation in the system for each interaction.
  • Follow telecom guidelines, company processes, and performance expectations to ensure quality service.

 

Qualifications

  • 4+ years of customer service experience, with at least 2 years in a call center environment within the last 7 years.
  • Ability to type 30+ words per minute.
  • Proficient in Microsoft 365 (Outlook, Teams, Word, Excel).
  • Strong communication skills with a professional, friendly tone.
  • Ability to handle high-volume multitasking across multiple platforms (calls, emails, chats).
  • Basic technical troubleshooting skills and comfort navigating multiple systems.
  • Dependable, punctual, and focused, especially in a work-from-home environment.
  • Reliable home setup: high-speed internet, compatible computer/laptop, quiet workspace, and preferably a hardwired connection.
  • Must pass a criminal background check.

 

What the Job Offers

  • Full-time remote position
  • $15.00–$17.00 per hour, paid bi-weekly
  • Full company benefits
  • Schedule availability required between 7:00 AM – 7:00 PM, Sunday through Monday
  • Weekend availability required
  • Two consecutive days off
  • Stable environment with long-term career growth opportunities
  • Supportive team culture with continuous training and development

 

Ready to Join the Pride?

If you’re committed, experienced, and eager to deliver exceptional support in the fast-moving telecommunications jungle, we want to welcome you into our pride. Let’s ROAR together.

 

 

Recruiting Lion Solutions is an Equal Opportunity Employer 

 

 

 



Job Tags

Bi-weekly pay, Hourly pay, Full time, Remote work, Work from home, Weekend work,

Similar Jobs

Sysco

Sanitation Technicican Job at Sysco

Sanitation Technicican Location Longview, TX : JOB SUMMARY This position is responsible for maintaining a clean and safe Facility/Warehouse environment. Performs the job following Preferred Work Methods (PWM). RESPONSIBILITIES Remove all trash and debris from the... 

US Tech Solutions

Medical Reviewer LPN Job at US Tech Solutions

 ...****Job Description:**+ Hours/Schedule: Monday - Friday, 8:30am-5pm.+ Onsite training for the first 2 weeks, then work from home.+ Performs medical reviews using established criteria sets and/or performs utilization management of professional, inpatient or outpatient... 

Norwegian Cruise Line Holdings

Photographer Job at Norwegian Cruise Line Holdings

 ...within and learn from a team to create and sell warm and personal photography experiences that our guests can use to celebrate and share...  ...of settings both on board and ashore to produce high quality products sold in our Photography storefront. They will form an integral... 

Synergy Global Systems

Sanitation-Contractor Job at Synergy Global Systems

 ...Job Title: Sanitation-Contractor Location: 1200 Hwy 247 S, Kathleen, Georgia, 31047 Duration: 6+ months Contract Work Hours : Flexible Pay Rate: $13.00/hr. on W2 (Without Benefits) Description Clean high touch areas across all production lines. Attire... 

Idaho Materials & Construction

Ready Mix Truck Driver Job at Idaho Materials & Construction

 ...The Preferred Source of quality sand, rock, landscape products, ready-mixed concrete, asphalt, paving and construction services. We...  ...feel for our company culture, watch this video: Ready Mix Truck Driver Key Responsibilities (Essential Duties and Functions)...